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FAQS

FAQS

FAQs

RETURNS & EXCHANGES

Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.

Can I exchange my item?

At this time we are not able to offer exchanges. We recommend requesting a return for the item you'd like to return at info.doelick@yahoo.com and placing a new order for the new item. Once your return is received at our warehouse and processed, you will receive a refund back to your original payment method.

Can you help with a damaged product?

We apologize that you received a damaged item. Please send a photo of the damaged product to info.doelick@yahoo.com with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 90 day return window cannot be returned or refunded.

What if my item is faulty?

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within 3 months of purchase. After 3 months from your order date, items are not considered faulty and are as a result of normal wear and tear.

If your item is faulty upon receipt, you may return it for a refund by logging into your account and sending pictures to info.doelick@yahoo.com

ORDERS & TRACKING

Why is my order delayed?

If you received a shipping confirmation email, then your order has been dispatched and is currently with the carrier in which we are unable to provide tracking updates.

However, carrier delays may occur due to global supply chain delays, customs, public holidays, limited cargo capacity and increased global package volume.

For more questions about delays, please contact the carrier's customer service team directly with your tracking #.

How long is processing?

Please allow up to 4 business days for processing before the shipment of your order.

Can I change my address information on my current order?

DOELICK orders begin processing as soon as submitted and typically cannot be stopped or changed. However, once your order has shipped, if you need to edit or correct any address information, we recommend reaching out directly to the shipping carrier. Please note that modifying addresses or shipping methods can significantly impact the delivery processing time(s) and may incur fees, which are paid by the customer directly to the carrier.

Here are the specific instructions for our various carrier types:

UPS (Domestic Orders):
Create a My Choice UPS account for free address updates: UPS My Choice

USPS (Domestic Orders):
Use USPS Package Intercept to make address changes: USPS Package Intercept

DHL (International Orders):
You can change your delivery address, reschedule your delivery date/time, request to collect your shipment from a ServicePoint or place your shipment on a vacation hold using On Demand Delivery site.

Do you ship internationally?

Yes, we offer standard and express shipping options to most countries. For more information about international shipping, please travel over to our shipping policy on our website.

Where is my order?

Once an order is placed, please allow one to two -four business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to 7 business days for the package to arrive to you from the day your order is shipped.

My package is missing, can you please help?

Please contact us if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.

Why was my order canceled after I placed it?

DOELICK abides by strict fraud prevention guidelines to combat credit card scams & chargebacks. Should our Fraud Prevention Team detect any fraudulent activity in your order, it will be promptly flagged and canceled.

PAYMENT

What payment options do you accept?

We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped.

You can also choose to pay with PayPal, Amazon Pay or Afterpay.

What is Shop-Pay Installments?

Shop-pay Installments is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

30 Darrick Meadows

Suite 921 Brayanview,
HI 60451

Open hours

Sunday 10 a.m - 10 p.m

Still need help?

Complete the support request form below, and a member of our customer service team will get back to you promptly! Note: Please be aware that we receive a high volume of requests daily, so kindly avoid submitting multiple requests for the same issue. Allow 24-72 hours for a response.

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